Privacy Policy

1. Introduction

MUV2 (“we,” “us,” or “our”) is a technology company that operates a software platform to help users coordinate moving logistics with independent providers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, apps, and related services (collectively, the “Platform”).

2. Information We Collect

• Account & Contact: name, email, and phone number.
• Move Details: origin/destination, dates, home size, item notes, or photos you provide.
• Usage & Device: IP address, browser type, OS, referring URLs, and on-site activity.
• Cookies & Pixels: identifiers used for analytics, functionality, and advertising performance.
• Communications: messages sent through chat, forms, or support channels.

3. How We Use Information

• Operate and improve the MUV2 Platform.
• Coordinate quotes and communication with independent providers.
• Send transactional messages and respond to support requests.
• Monitor performance and security of the Platform.
• Run analytics and measure marketing effectiveness.
• Comply with applicable laws and enforce our Terms of Service.

4. Cookies, Analytics & Ads

We use cookies and tracking tools (including Google Analytics 4, Hotjar, and Google Ads) to measure site usage and improve user experience. You can control or delete cookies in your browser settings, and you can opt out of interest-based ads via the Network Advertising Initiative or YourAdChoices.

5. Sharing of Information

We do not sell personal data. We may share limited information with:

• Service Providers assisting with hosting, authentication, analytics, or communications.
• Independent Providers you connect with via the Platform.
• Legal or Regulatory authorities when required by law.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data. No online system is completely secure. You use the Platform at your own risk.

7. Children’s Privacy

MUV2 does not knowingly collect or store information from children under 13. If you believe a child has provided personal information, please contact us for removal.

8. Your Rights

You may request to access, correct, or delete your data by contacting us at support@muv2.com. California residents may also exercise rights under the CPRA, including data access, deletion, and correction requests. MUV2 does not “sell” personal data as defined by the CPRA.

9. International Data Transfers

Data may be processed or stored in the United States or other jurisdictions. We take steps to ensure appropriate protection consistent with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

For questions or data requests, contact us at support@muv2.com.