Terms of Service
Effective Date: March 25, 2026
1. Introduction
These Terms of Service (“Terms”) are entered into by and between you and MUVguard, LLC, located at 5900 Balcones Dr Ste 100, Austin, Texas 78731 (“MUVguard,” “we,” “us,” or “our”).
By accessing or using the MUVguard platform, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
2. Nature of Service
MUVguard is a technology platform that provides digital tools, coordination systems, and planning workflows for moving logistics.
MUVguard:
• does NOT transport goods
• does NOT operate trucks
• does NOT employ movers
• does NOT act as a motor carrier, freight broker, or transportation provider
All moving, transportation, and labor services are performed by independent third-party providers (“Providers”).
MUVguard does not enter into transportation contracts and is not a party to any agreement between you and any Provider.
3. No Control Over Providers
Providers are independent entities operating under their own authority, licensing, and insurance.
MUVguard:
• does not control Provider operations
• does not supervise services
• does not guarantee performance, availability, pricing, or outcomes
All agreements, payments, and claims related to moving services are solely between you and the Provider.
4. No Agency Relationship
MUVguard does not act as an agent, partner, joint venture, or representative of any Provider. No agency or employment relationship is created through use of the platform.
5. Platform Use
You agree to provide accurate and complete information, use the platform lawfully, and make informed decisions when selecting Providers.
You are solely responsible for evaluating, selecting, and entering into agreements with any Provider.
6. Assumption of Risk
You acknowledge that moving services involve inherent risks including damage, loss, delays, pricing changes, and disputes. You voluntarily assume all such risks.
7. Fees and Payment
MUVguard charges fees for digital coordination and planning services.
Fees are charged for coordination and planning services and do not guarantee any specific outcome, provider selection, or completed move.
Activation Fee
• Non-recurring fee (currently $99) for creation of a Move Plan
• Work begins immediately upon payment
Coordination Fee
• Separate fee for sourcing and coordinating Providers
• Applies only if you proceed with scheduling
8. Service Commencement & Delivery
By submitting payment, you acknowledge and agree:
• Work begins immediately upon purchase
• Services are digital and process-based
• Fees are earned based on time, effort, and execution—not outcomes
Services are considered delivered upon initiation of work, including but not limited to:
• creation of a Move Plan
• review of submitted move details
• communication outreach
• provider sourcing efforts
• activation of coordination workflows
Where permitted by law, you waive any right to cancel once services have materially begun.
9. Refund Policy
Activation Fee
• Full refund if MUVguard determines that your move cannot be approved or cannot proceed through our system
• Partial refund if you cancel before work begins, less reasonable administrative processing costs, if applicable
• No refund once work has materially begun or the Move Plan has been created, reviewed, or delivered
Coordination Fee
• Full refund within 24 hours of payment
• 50% refund if cancelled more than 14 days before the scheduled move date
• No refund if cancelled within 14 days of the scheduled move date
10. Move Day Terms
• Service is considered delivered once coordination work has been executed
• Delays, scheduling issues, or performance issues caused by independent third-party providers do not automatically qualify for a refund from MUVguard
• If a provider fails to appear and no replacement can be arranged, MUVguard may, at its sole discretion, issue a refund of the Coordination Fee
• Any refund outside the stated policy is issued only at MUVguard’s sole discretion
11. AI-Powered Assistance
MUVguard uses AI to provide guidance and estimates based on user input.
These responses are not guaranteed, may contain inaccuracies, and are not binding quotes.
Final details are verified through our coordination process and third-party providers.
12. No Warranties
The platform is provided “AS IS” and “AS AVAILABLE.”
MUVguard makes no guarantees regarding accuracy, availability, timing, or outcomes.
13. Limitation of Liability
To the fullest extent permitted by law, MUVguard shall not be liable for any indirect, incidental, or consequential damages.
Total liability shall not exceed the amount paid to MUVguard.
14. Indemnification
You agree to indemnify and hold harmless MUVguard from any claims arising from your use of the platform or interactions with Providers.
15. Third-Party Claims
All claims related to damage, loss, or delay must be directed to the Provider.
16. Chargebacks & Disputes
You agree to contact MUVguard prior to initiating any chargeback.
By using the platform, you acknowledge:
• services begin immediately upon payment
• services are digital and process-based
• value is delivered through time, effort, and coordination activities
You agree not to initiate chargebacks for services rendered in accordance with these Terms.
17. Force Majeure
MUVguard is not liable for delays caused by events beyond reasonable control including weather, accidents, or labor shortages.
18. Communications Consent
By using the platform, you consent to receive service-related communications via email, SMS, or phone.
Message frequency may vary. Standard message and data rates may apply.
19. Service Denial & Termination
MUVguard may suspend or terminate access at any time.
20. Intellectual Property
All MUVguard systems, branding, and materials are proprietary.
21. Dispute Resolution & Arbitration
All disputes shall be resolved through binding arbitration in the State of Texas.
You agree to resolve disputes on an individual basis only and waive any right to participate in class actions or jury trials.
22. Governing Law
These Terms are governed by the laws of the State of Texas.
23. Entire Agreement
These Terms, along with any referenced policies, constitute the entire agreement between you and MUVguard.
24. Severability
If any provision is found unenforceable, the remaining provisions shall remain in full force.
25. No Waiver
Failure to enforce any provision shall not constitute a waiver.
26. Assignment
MUVguard may assign these Terms. You may not assign without prior written consent.
27. Electronic Consent
Your use of the platform and submission of payment constitutes electronic agreement to these Terms.
28. Changes to Terms
Continued use constitutes acceptance of updates.
29. Contact
support@muvguard.com